The Web Site

Our website is google safe and has been passed for all audiences.
We do use cookies on our site to remember who you are and for counting the amount of people visiting the site. 
We do not collect personal information from browsing our site.
If you book through our website, we only hold information that is relevant to that booking. All information is safe and secure and our website is protected by SSL technology.
All information and photographs on the site are the copyright of The Dimension Group and are not allowed to be copied, downloaded in any form. A breach of this is against the Copyright protection laws and legal proceedings maybe started against you.
All videos are subject to the above copyright laws.
All our websites are GDPR compliant, UK-GDPR compliant and Data Protection Act 2018 (DPA2018) compliant.

Tarot Card Readings

Tarot card readings are offered as a service and we will not guarantee the information to be accurate. Tarot card readings are compiled for entertainment purposes only. The interpretation of the cards is completely up-to yourself, and does not reflect any opinion of The Dimension Group.
Once your reading has been completed, there is no refund. You pay for a service and this is what The Dimension Group will provide.

Spiritual Reading

The spiritual reading is offered as a service and we will not guarantee the information to be accurate. The reading is compiled for entertainment purposes only. The interpretation of the reading is completely upto yourself and does not reflect any opinion of the Dimension Group.
Once your reading has been completed, there is no refund. You pay for a service and this is what the Dimension Group will provide.

General

The Dimension Group will endevour to supply the services booked on the date and as advertised. We also hold the right to cancel or change any booking without notice.
The Dimension Group operate a no smoking policy on any part of site. If you breach this you will automatically removed from site.
The Dimension Group has a zero tolerance policy for any disruptive behaviour on any event, tour or on our premises. If anyone of the team or any guest is found breaching this, they will be removed from the premises.
Any person who has been evicted from the premises will be banned for life and will not be entitled to a refund.
Any person who is found to be under the influence of drink or drugs (either medically prescribed or illegal drugs) will be removed from the premises.
No dogs are allowed on our site with the exception of working/guide dogs.
The Dimension Group reserves the right to refuse admission and without reason.
All museum events are adults only. Children over 14 must be accompanied by an adult.
Please consider all guests by switching all phones to silent.
Gift vouchers that maybe purchased through our site are valid for 3 months.
Any third party voucher must be redeemed through our booking office. Once redeemed no refund will be given.
Any deposit that is paid is non-refundable. Deposit does not confirm your booking.  This is only a holding a fee. Once the complete balance is paid in full then you will receive your confirmation of your booking. All remaining balance must be paid at least 5 weeks before the event otherwise the booking will be cancelled and no money will be returned. If you cancel the entire booking, no refund will be given.
The Dimension Group will not be responsible for any other costs due to a cancelled event. It is up to yourself to make the necessary arrangements and make sure that you have insurance cover in place.
All cars that are parked in our car-park are the sole responsibility of the car owner.
If you are pregnant you will not be allowed to enter in the Haunted Museum on health and safety grounds.
You must follow all health and safety instruction given by your tour guide. In the case of a fire alarm you will be directed out of the building either by your tour guide or one of our fire marshals.

Payment Plans

The Dimension Group will complete a security check on all applicants. This check will not effect your credit rating. 
Payment plans are not guaranteed and are subject to acceptance.
All balance must be paid in full at least 5 weeks before the event. Failure to do so will result in the payment plan being terminated and no refund will be given. Your places will automatically be cancelled.
It is your responsibility to maintain all payments and to make sure all payments are upto date.
If you need assistance please contact our booking office and we will endeavour to sort out your problem.
Payment plans are subjected to a one of fee which will be added to your account. The one of fee is £15.00 per booking.